Review Journal Eniq.ai

Review Journal displays all AI-analyzed communications — calls/chats — and allows you to quickly navigate to details, submit appeals for score changes, filter results, and build custom table views.

By default, the log includes the following columns:

1) You can customize the display of exactly the data that interests you. To do this, click the "Customize Columns" button

2) In the "Add Columns from Fields" block, select the desired Prompt Template so that the fields of this specific template appear

3) Open the "Prompt Structure Fields" tab and select the parameters you want to see in your view

4) You can select the type of data that will be displayed in the field, the width and length of the column.

5) Apply the changes and save the view.

6) Now you can select the created view from the list by clicking "Select View"

To open a card with conversation analysis, click the green eye icon button in the "Actions" column.

The card contains some sections:

1) Analysis Details — a brief description of the call, and a detailed analysis with a score for each item in the prompt

2) Transcription — text transcription of the conversation with timestamps

3) Audio Player — call audio that can be listened to

If the AI score is incorrect (for example, the AI didn't recognize something or gave a score different from what the manager should have received), the employee or their supervisor has the ability to submit a change request:

1) In the analysis card, click the pencil icon next to the required parameter

2) Set the parameter that you believe is correct, or make changes to the text and describe in the comment the reason why the parameter needs to be changed.

3) Submit the change request

Submitted requests are displayed in the "Change Requests" section (in the side menu) for further processing

A request can be submitted by an employee who has access to the account, as well as by their supervisor or account administrator.