You can upload your own audio files for analysis. There is an option to upload either one file or several simultaneously
Single Upload
1) There are two options for uploading audio:
1.1 "File Upload" — drag the desired file into the upload field. Or click on the upload area and select the desired file on your computer
1.2 "Upload from URL" — paste a link to the file:
from Ringostat telephony
from third-party telephony where authorization is not required for listening
from Google Drive — the file/folder must be shared with editing rights to our system account ([email protected])
2) Select which prompt will be used to analyze the audio
3) Priority (optional) — by default we leave normal, but if you need to analyze the file faster than others, change the priority to high
4) Schedule (Schedule for later) — you can analyze the file later. In this field, specify the date and time to start the analysis
5) Metadata Fields - allow analysts to group analysis data by specified parameters
6) Click "Upload Audio for Analysis"
Bulk Upload (CSV)
1) Before uploading, you need to prepare the file so that it meets all requirements, so download the template
The template must contain:
url (required) — full URL to the audio file
type (required) — name of the prompt (checklist) to be used for evaluation
date (optional) — call date
any additional fields — will be saved as metadata (for example, Department, Representative, etc.)
2) When our template is ready, go to the "Bulk Upload (CSV)" tab
3) Select which prompt will be used to analyze the audio files.
4) Drag the desired file into the upload field. Or click on the upload area and select the desired file on the computer.
5) Click "Upload (CSV)"
