Eniq.ai is a tool for automatic communication analysis (calls, chats) that helps companies improve customer service quality and manager efficiency.
Instead of manually listening to hundreds of conversations, Eniq automatically evaluates dialogues based on specified parameters, generates analytics, identifies strengths and weaknesses, and provides insights for making management decisions.
Main Features
Dashboard — a general dashboard with key metrics for a quick overview of the situation.
Review Journal — detailed analysis results for each conversation with filtering and appeal options.
Analytics — summary reports by departments, teams, or individual managers, performance dynamics, identification of weak points.
AI Insights — AI answers to any questions about already analyzed data (for example, "What are the most common customer objections over the past month?").
Change Requests (appeals) — the ability for managers or supervisors to challenge analysis results.
File Upload — uploading audio or chats for analysis, both individual and bulk.
Prompts (checklists) — settings that determine what exactly needs to be evaluated in conversations and by what method.
Integrations — settings for connecting Eniq.ai to external services: telephony, support systems, or other business tools.
AI Insights
AI Insights
AI Insights eliminate manual work with reports. In a few clicks, you get a summary from dozens/hundreds of already analyzed conversations: who is performing better/worse, where the "bottlenecks" are in the funnel, which topics or objections are heard most often, how quality changes over time. You don't need to open 30–50 cards — you see a ready-made data selection based on your request.
To create a new Insight:
1) Go to the "AI Insights" section and click the "New Insights" button
2) Question — Enter your question or click one of the suggested prompts
3) Select the date range for which the analysis needs to be conducted
4) Prompt Template — Select the prompt template by which the communication analysis was conducted
5) Department / Representative (optional) — Limit the insight to the needed team or employees. If not selected — all are taken.
6) Provider and Model — for deeper analytical answers, Anthropic or OpenAI are recommended. Lighter models (from Groq) may be faster, but less detailed.
7) Field Selection (Optional) — Determines from which specific fields the AI prompt will take data
8) Specify a name that is clear to us and click "Create Insight"
