AI-powered Conversation Intelligence (abbreviated: AI) from Ringostat is an innovative solution that uses artificial intelligence to automatically analyze phone conversations in sales departments and call centres. This technology helps companies monitor customer service quality effectively, reduce manual work, and improve team productivity.
Key Features
Post-call conversation analysis: Speech analytics automatically converts audio recordings into text and evaluates them according to specified criteria.
Individual settings for different employees: You can set different evaluation criteria for managers depending on the language of communication, their level of experience or specific responsibilities.
Identification of key moments of the conversation: The technology highlights important parts of the dialogue, such as introducing the company, discussing prices or dealing with customer objections.
Objective quality assessment: The system verifies adherence to scripts and standards, helping to avoid human error and bias.
Insights for team development: Based on the data collected, managers can identify strengths and areas for improvement in employee performance.
AI-powered Conversation Intelligence from Ringostat allows businesses not only to monitor team performance but also to improve customer service quality, which ultimately positively affects loyalty and sales.
Service Cost:
Standard AI Analysis
Subscription fee - 0.
The cost of analytics per minute of conversation depends on the type of service (AI model) and the number of metrics you choose for analysis. Charges occur online from the project balance, and in the payment details, you can see the total amount charged for previous days.
The base cost includes up to 5 metrics of your choice:
Models and their pricing:
Claude Sonnet - $0.025/minute of the call, up to 5 metrics included in the price (each additional metric + $0.001);
Chat GPT 4 Turbo - $0.0375/minute of the call, up to 5 metrics included in the price (each additional metric + $0.0015);
Claude Opus - $0.0625/minute of the call, up to 5 metrics included in the price (each additional metric + $0.0025);
Claude Haiku - $0.0188/minute of the call, up to 5 metrics included in the price (each additional metric + $0.0007);
GPT-4o - $0.025/minute of the call, up to 5 metrics included in the price (each additional metric + $0.001);
GPT-4o mini - $0.0188/minute of the call, up to 5 metrics included in the price (each additional metric + $0.0007).
For example, if you selected the Claude Sonnet model and 7 metrics, your cost per minute of analyzed call will be - $0.027 (0.025 base price with 5 metrics + 0.001*2 for two additional metrics).
The final cost is displayed in your profile:
Custom AI Analysis for Client
The service cost will be individual as it depends on technical requirements and complexity. Implementation starts from 250 USD/EUR. Then there's a subscription fee for per-minute usage, but not less than 500 USD/EUR per month (from 0.02 USD/min).
Standard AI Analysis. Analyzed Calls Overview
Once you have set up profiles with call analysis, you can view information about analyzed calls in the Call Log section.
If you don't have the standard report, you can follow the link and save it, then the report will appear among other views.
In the standard report, you can see the following information about calls:
summary of the dialogue;
description of the overall conversation mood and how it changed;
customer's mood in one word;
employee's mood in one word;
next steps discussed during the call, as well as recommendations.
When you hover over each parameter, you will see the full analysis in the language you specified in the profile settings:
Additional Parameters for the Report
You can also add AI analysis or other metrics you need to the report. For example, you might want to display parasite words in the summary report or rating to immediately see key calls.
To do this:
1. Copy an existing report:
2. Then add the metrics you need. In our example, it's stop words and score:
You'll see the added metrics in one report:
Thus, you can immediately track key metrics and results, which simplifies the monitoring process and allows you to highlight or filter the most important calls for detailed analysis.
Filter for report
If you have several profiles with different conditions for analyzing calls, for example: one profile is for the sales department, and the second one is for technical support.
You can create a different filter for each profile.
How to set up profiles is described here.
To do this:
1. Click to create a filter in the Call Log:
2. Name your filter. Select the Profile Name option:
3. In the value, specify the profile name that you specified when you created the profile:
Accordingly, you will only be able to see calls within the profile you specified in the filter.
Text transcription of a conversation and detailing of an individual call
In addition to flexible analysis, you can convert audio recordings into text format (Transcribing) in the original language or English.
Going to the call log, you can click on the date of the call:
You will be opened a call card with call details and analysis, including text transcripts:
The block with call analysis displays all the parameters that you have specified in the Profile settings.
Exporting analyzed calls
You can export the report you created with analysis from AI.
To do this, select a view with metrics to analyze, or create one as described in the paragraphs above.
If you need to upload specific calls: select the desired filter as well as the period.
Click Export to select the desired format for the upload:
Important! Unfortunately, it is not possible to upload the transcription of calls.
Custom AI Analysis
The report for individual analysis tailored to your business processes and tasks is displayed in a separate personal account. It is also possible to transfer this analysis to other systems and create additional reports based on the analysis.
All features are discussed and demonstrated individually. More details about custom AI are described here.
Summary
With analysis from Ringostat for every dialogue, you can close several tasks:
Time-saving on control: AI analyzes, transcribes conversations, and provides recommendations. All you need to do is conclude.
Monitoring work with international clients: Even without knowing the language, you will receive a translation and transcription that are easier to comprehend visually.
Quick identification of problem situations: AI evaluates calls, determines mood, and predicts the likelihood of a purchase, helping to focus on critical dialogues.
Improving service quality: The system provides recommendations for next steps, and the best calls can be used for training.