Ringostat AI Supervisor (Service quality assessment using artificial intelligence) is a service from Ringostat that solves the problem of total (100%) quality control for Sales and Customer Service teams and call-centers and significantly reduces quality control costs. Ringostat AI analyzes all phone conversations (almost regardless of language, supporting 50+ languages, including Ukrainian, Polish, Bulgarian, Russian, etc.) and performs a human-like analysis of each conversation.
Custom analysis setup according to your technical specifications and business processes is individually conducted by our specialists.
Key advantages of using AI
Start monitoring absolutely all phone communications with your customers and improve the quality of customer communication and increase sales.
Reduce quality control costs by 3-7 times (depending on your call volume) if you already systematically control quality and invest in this direction.
Remove the language barrier for managers, supervisors, and quality control specialists – now they can understand 100+ languages thanks to AI.
How it works
The system automatically processes (almost in real-time) conversation recordings. That is, as soon as the call ends, the analysis result is available in 5-10 minutes. There is an option to analyze not all calls, but to set any filters in combination (for example: department, conversation duration, etc.) available in the call parameters.
The processing process, how it happens technically.
Call transcription. That is speech-to-text technology. Converting voice to text (50 languages).
The conversation text is sent for artificial intelligence analysis according to the given technical specifications.
We receive call analysis from artificial intelligence according to our task and preferred language.
How the result looks
For each analyzed call, there is a detailed analysis card that includes:
The ability to listen to the conversation with subtitles (available in the required language or English).
Detailed transcription. By clicking on any timestamp, you can listen to that specific moment in the call.
AI-driven conversation analysis based on the specified technical requirements, which can be customized to meet each client’s needs.
Who is custom analysis suitable for?
This option is relevant if your approximate call volume (inbound and outbound combined) is 10,000 minutes per month and you have 15-20 managers communicating with clients.
The cost of the service will be determined individually, depending on the technical requirements and complexity. Implementation starts at 250 USD/EUR. Then, there is a monthly subscription fee based on usage (per minute) but not less than 500 USD/EUR per month (starting from 0.02 USD/min).
Contact us via the chat on our website to implement the service, and our specialists will provide you with all the necessary information.