Webhook is a notification from third-party applications about Ringostat events by sending a set of parameters.
You can learn more about how to create a Webhook in Ringostat by following this link.
Ringostat AI is an artificial intelligence that can analyze calls and obtain information about the mood of the conversation on both sides, transcription of the entire conversation in the chosen language, and recommendations for further steps. More details can be found in this article.
With Webhooks, you can transmit the following parameters processed by AI:
Brief summary - a concise description of the entire conversation between the manager and the client.
Customer mood - a description of the mood in which the client was during the conversation.
Employee mood - a description of the mood in which the manager was during the conversation.
Overall mood - a concise description of the behavior of the manager and the client throughout the entire conversation.
Recommended actions - one or more recommendations provided by AI based on the results of the conversation.
File with the results of the AI call analysis (vtt) - a file containing the entire transcription of the conversation and all the time codes of the dialogue between the manager and the client.
The full list of parameters can be found at this link.