Setting Up Telegram Alerts in Eniq.ai

The Telegram integration lets you receive automatic notifications about system events, as well as regular reports with analysis results.

Two types of messages are supported:

The system supports two message delivery options:

Select the Personal Chat option:

After this, the system will generate a link to the Telegram bot. Follow the link and open a dialogue with the bot by clicking Open in Telegram:

Alternatively, you can copy the link below, paste it into your browser, and proceed from there into Telegram.

Once that's done, launch the bot by clicking "Start":

Next, you'll see the following message confirming a successful connection:

If everything was done correctly, you'll also see the added chat listed in your eniq.ai settings:

Add the bot @aicallsupervisorbot to the Telegram group:

Grant the bot the necessary permissions to send messages in the Group Management → Permissions section:

Copy the command that will be displayed in the integration settings in your eniq.ai account:

Here is the command:

Enter this command in Telegram in your group and receive confirmation of the settings:

Also, after refreshing the page, the information will appear here as well:

Alerts are sent automatically when specified conditions or triggers are met.

To create a new alert:

Define the trigger — the event or condition — that should prompt a message to be sent.

For example:

Example of alert configuration:

If needed, you can configure multiple triggers — the alert will fire once any one of the triggers is met.

You can also add filters to send alerts not on every trigger activation, but only under certain conditions. For example, if it's a call from a specific employee:

You can add several filters; the matching conditions depend on whether you select OR (if a match occurs on either parameter) or AND (if both parameters match on the call). For example:

Choose the maximum number of messages the bot can send per hour:

If needed, you can also set up a custom message template:

Once you've finished configuring everything, click Save.
The alert will start working immediately after activation.

You can add information to your alerts that Eniq.ai receives as metadata (for example, the client's number). To do this, the prompt analysing the conversation — the one you're configuring alerts for — must have this parameter specified in the Metadata section:

This metadata must be passed via a webhook from your telephony system or entered manually when uploading the conversation's audio recording.

Reports let you regularly receive summarised information about the system's performance and analysis results.

To create a new report, open the Alerts & Reports tab, go to the Scheduled reports section, and click Add report.

1. Specify the report name, the chat the report should be sent to, and select a prompt:

2. Sending Frequency

Choose how often the report should be generated:

And choose the time the report should be sent:

3. Choose a Report Template

You can choose between Standard or Compact:

If needed, you can set up a custom report template that will define the report's structure and content.

For example, the report can include:

For example: