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Integration with Telegram
Integration with Telegram
Katerina Tverdochleb avatar
Written by Katerina Tverdochleb
Updated yesterday

ATTENTION! Integration can only be done with one service. If your Telegram bot is integrated with a third-party service (for example, a CRM), you need to disconnect the third-party integration before integrating messengers with our service or creating a new chat-bot.

To activate integration with messengers, a few conditions should be met:

1. There should be at least 1 sip account connected to the Ringostat Smart Phone.

2. A chatbot should be created in one of the messengers as a part of the integration. In our case, it's Telegram.

3. Ringostat script should be installed on your website.

Here is how the chatbot in Telegram can be created:

  1. Open the chat with TheBotFather.

  2. Enter /start

  3. After that, TheBotFather will send a list of commands to manager the chatbots. We need a command to create a new chatbot.

    So enter this command - /newbot

  4. Name your future chatbot

  5. After that, enter the username for the chatbot. It should end in ‘bot’. For example, testtestbot.

  6. As a result, you will receive the API token which should be used to activate integration with Ringostat.

  7. After that, go to Messengers - Telegram section to activate the integration. Enter Bot token you have received and Bot name there and click Activate integration.

  8. After successful activation, a communication widget will appear on your website. If you click on it, a button with a Telegram icon will appear. With its help, the visitor will be able to access the chat.

If a Callback widget was created via Ringostat earlier, there will be such a widget when the Telegram integration is activated.

And if you click on it, you will see all the communication channels available.

The integration with Telegram is now configured:)

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