ATTENTION! Integration can only be done with one service. If your Telegram bot is integrated with a third-party service (for example, a CRM), you need to disconnect the third-party integration before integrating messengers with our service or creating a new chat-bot.
To activate integration with messengers, a few conditions should be met:
1. There should be at least 1 sip account connected to the Ringostat Smart Phone.
2. A chatbot should be created in one of the messengers as a part of the integration. In our case, it's Telegram.
Here is how the chatbot in Telegram can be created:
Open the chat with TheBotFather.
Enter /start
After that, TheBotFather will send a list of commands to manager the chatbots. We need a command to create a new chatbot.
So enter this command - /newbot
Name your future chatbot
After that, enter the username for the chatbot. It should end in ‘bot’. For example, testtestbot.
As a result, you will receive the API token which should be used to activate integration with Ringostat.
After that, go to Messengers - Telegram section to activate the integration. Enter Bot token you have received and Bot name there and click Activate integration.
After successful activation, a communication widget will appear on your website. If you click on it, a button with a Telegram icon will appear. With its help, the visitor will be able to access the chat.
If a Callback widget was created via Ringostat earlier, there will be such a widget when the Telegram integration is activated.
And if you click on it, you will see all the communication channels available.
The integration with Telegram is now configured:)