Ringostat SmartPhone mobile is a mobile application that enhances the productivity of your sales department employees through convenience and a multitude of useful features. It allows you to handle calls and chats directly from your mobile device, transfer calls, view information about the customer and their activity on the website, and much more.
IMPORTANT! The application is available ONLY on Android 11 and higher versions. You can find out your phone's version in this article.
The application is available in beta version, so if you encounter any problems with the application or want to leave a suggestion, please contact Technical Support via chat or through your manager.
Currently, the mobile application does not work with the Call Queue functionality. If you have a call queue set up in your schemes, you need to reconfigure the logic for receiving incoming calls.
App Capabilities:
During incoming calls, the «Ringostat Smart Phone» app will display details of user behavior on the website pages (browsing history, which page the call is from), as well as the customer's name.
Real-time updates of information about user behavior on the website.
Ability to transfer calls to another manager / colleague using the built-in Ringostat Dialer.
Ability to integrate with available messengers and process requests from various messengers in a single Ringostat Smart Phone window.
Ability to send SMS.
How to install and set up the app is described here.
Interface
The «Ringostat Smart Phone Mobile” application looks identical to the desktop version, so if you are already familiar with the computer version, you won't need to get used to a new interface. :)
Let's look at each section of the app and how to work with it.
"Messenger" Section
In this section, you can view your chats with clients who have contacted you through messengers such as Telegram, Messenger, and Viber.
This section also displays your SMS messages, if the TurboSMS service or SMS for Polish numbers that you purchased from us is connected.
When a customer contacts you, you'll receive a push notification alerting you to the incoming message. This notification will appear even if the app isn't currently open on your device.
If there are several new incoming requests in the queue, you can see their number and process them in the order of priority.
Messages are handled based on a priority system. The app will present you with the oldest unattended chat first, ensuring that no customer inquiry is left waiting for too long.
In an accepted Messenger chat, in addition to communicating with customers, you can:
See the customer's name; which messenger the customer wrote to you from; phone number, if the customer shared it.
Transfer data to CRM, if there is an appropriate integration with CRM (Bitrix24, Pipedrive, ZohoCRM, Hubspot).
View previous messages from the customer.
Call the customer.
Open the customer's visit history (insider).
Transfer the chat to another person.
Close the chat.
You can learn more about how the integration with Messengers works in our blog.
"Call History" Section
The "Call History" section shows a record of all calls and provides detailed information about each call, including the time it occurred and its status.
The section is divided into two parts:
My Calls: This tab records your calls that were made and received in the app.
Missed Calls: Contains all unhandled calls. As soon as a call is handled by any manager, it is automatically removed from the missed calls list. This section is synchronized with the Report on missed calls not returned, which prevents multiple callbacks to the client from different managers.
Clicking on the phone number will open a menu where you can copy the necessary number, write an SMS, or open the customer's visit history (insider). Also, from this section, you can call customers with whom you've already had communication with just one click:
"Clients on the Site" Section
This section shows details about visitors currently browsing your website who have previously called you.
IMPORTANT! If a visitor hasn't called you yet and is currently on the site: you won't see them in this section.
For each user, you can see:
Phone number;
The page the customer is currently on;
How long the visitor has been on the site.
By clicking on a visitor, you can quickly call the client, send an SMS, or open insider information about the client to learn how they have interacted with your site and prepare for communication with the client in advance ;)
"Contact Book" Section
In this section, you have quick access to the contacts of your colleagues and clients.
1. Clients: Here you can view a list of your clients, and information about them, and perform additional actions with the contacts.
You can only populate the Contact Book if you don't have an integration with one of the following CRMs:
Bitrix24
Amo|KommoCRM
Pipedrive
ZohoCRM
ZohoDesk
Creatio
Salesforce
Hubspot
RetailCRM|SimlaCRM
You can add contacts in several ways:
Import through the personal account, as described here.
Add each contact manually through the mobile app from the following sections:
Call history;
Messengers;
Customers on the site.
Just click on the customer and select Create new contact/Add to existing contact
Adding a contact during a call:
IMPORTANT! If there's an integration with one of the aforementioned CRMs, contacts are automatically imported from your CRM.
However, you won't be able to create contacts in the Ringostat app. Everything described above works only if you don't have an active integration with the CRMs listed earlier.
2. Employees and Departments: allows you to make a quick call to a colleague by employee name, internal number, or mail.
By default, the checkbox displays employees who are currently online. If you uncheck this checkbox, you will see all employees.
When you click on an employee, you will see additional information (all their contacts, email, extension numbers)
Ringostat Insider
You can get all the important information about the client before you pick up the phone.
When receiving an incoming call, you will be able to see:
The client's name if they are added to the CRM or contact book, as well as the phone number.
Buttons for navigating to the lead, deal, or CRM contact card.
The client's location.
The browser type and device.
The last page the client viewed before the call, as well as the top 5 pages the client viewed.
The number of calls in the past 7 days (this period can be adjusted).
The number of visits to your website.
Ringostat Insider provides client information not only for incoming calls but also in sections such as Messengers, Call History, Clients on the site, Contact Book.
Working with Calls
Working with calls is no different from our computer program.
Receiving and making calls from the mobile app is just as easy and simple.
Incoming call
When an incoming call is received, the "Ringostat Smart Phone" application window opens, displaying information about the calling client and buttons to accept or decline the call.
If the app is minimized — a push notification of the call is displayed, where you can also accept/reject the call:
The parallel call during an active conversation is automatically rejected.
Outgoing call
You can make an outgoing call from the main menu. To do this, simply enter the number using the built-in keypad or enter the number through the Type phone number field using your phone's keyboard dialog menu.
You can also quickly make a call from the following sections:
Messengers (if there is an open chat with the client);
Call history (my calls or missed calls);
Clients on the site (if the visitor is on the site);
Contact book (if the client is added as a contact);
Call Transfer
Transferring a call to an employee's internal number (SIP account) or department:
Transfer a call with conversation (assisted transfer)
This transfer method is the most popular, as before transferring the call with the client to your colleague, you can inform your colleague about the call and the client.
To do this, during an active call with the client, press New Call:Then select the colleague or department to which you need to transfer the call:
When you have informed your colleague about the client, connect the client with your colleague:
Transfer a call without conversation (blind transfer)
This method allows you to instantly transfer a call without a preliminary conversation with your colleague. To do this, during an active call with the client, press the Transfer Call button.
Select your coworkers or department, and transfer the call.
Transferring a call to a phone number.
If you need to transfer a call to an employee's phone number, you can follow all the steps as described in the section above, depending on which method you want to use to transfer the call (blind or assisted). The only difference is that instead of selecting an employee, you should click on the keyboard icon:In the opened dialog menu with a keypad, enter your colleague's number. And press the call button.
Working with SMS Messages
If you have the TurboSMS service connected, you can send messages to customers.
ATTENTION! At the moment, unfortunately, there is no technical possibility to receive incoming SMS messages. The TurboSMS service is used only for sending out messages.
There is also an option to send and receive messages within the EU if you use our Polish numbers from the operator Peoplefone.
This integration is done through technical support.
You can send SMS in several ways:
Through the main menu of the application.
To do this, enter the number in full format with + at the beginning. Then click on the SMS icon.Through other sections (call history, clients on the site, contact book), provided there was previous contact with the client.
For example, you previously called a client and want to send them a message. To do this, simply go to the Call History section, find your call with the client, and when clicking on the contact, select Message:
You can close the dialogue(1), call the client immediately(2), open the client's insider information(3), or transfer the dialogue to another colleague(4), as well as view recent communication with the client(5).
