Usually, you can't set up SMS receiving/sending to/from virtual numbers due to the limitations of telecom operators

But Ringostat has several options for setting up this functionality.

Let's take a closer look

If you have the TurboSMS service connected, you can send messages to customers using our application.

All the details of connecting this service are described here

You can send SMS in several ways:

To do this, enter the number in full format with a + at the beginning. Then click on the SMS icon

For example, you have previously called a customer and want to write a message to them. To do this, just go to the Call history section, find your call with the client, and click on the contact to select Message:

Enter the text and click Send

Select a TurboSMS account

Your message has been successfully sent

DIDWW is an international operator that allows you to connect virtual numbers in the USA, Canada and some European countries

If a virtual number of this operator is connected in the project, then on some numbers (not all) you can configure the forwarding of incoming SMS messages to any e-mail

To clarify the possibility of such a setting on your number, please contact our technical support chat

There are 2 ways to set up SMS to virtual numbers of this operator:

1. SMS forwarding to e-mail (similar to the way described above with DIDWW numbers).

2. Sending/receiving SMS using our Ringostat Smart Phone application (we configure it on request in the technical support chat)

Let's take a closer look at working with SMS through our application

Sending:

Enter the number in full format and with a + at the beginning. Next, click on the SMS icon

Enter the text and click Send

Select the number from which you want to send an SMS

Your message has been successfully sent

Receiving:

When you receive a request from a customer via SMS, you will be shown a notification of an incoming request

The tab displays how many messages are waiting for your response so that you can process them one by one

When a manager accepts a dialog, the correspondence is displayed in the Messenger section

You can also set up SMS receipt by a specific employee

To do this, in the Employees section, add a phone number from which SMS will be sent to a specific employee

With this setting, SMS to the selected number will immediately be sent to the assigned employee in the application

You can close a dialog(1), call the client directly(2), open a client insider(3), or transfer the dialog to another colleague(4)

After closing a chat with SMS

this dialog will be displayed in the Message Log after an hour: