Integrica is a CRM program for ambitious businesses in the service sector that offers an ecosystem of solutions for transparent business management, improved customer service, and new opportunities to increase profits. Intuitive, mobile, convenient. And most importantly – with care for your business: because our support team breaks stereotypes that switching to a new CRM is difficult and time-consuming. With Integrica experts, you can start managing your business in the program in just one day.
Beauty salons, clinics, coworking spaces, educational institutions, and other spectrum of service sector businesses. Integrica for transparency in managing your daily business activities: from appointment calendar and services to detailed analytics of employee efficiency, customer insights, service popularity, etc.
Integrica integration capabilities with Ringostat:
Display of pop-up window for incoming calls in CRM;
Creation of customer card during incoming call from pop-up window;
Display of existing customer's full name and link to their card in CRM interface when incoming call arrives;
Making outgoing calls from CRM interface using extension Ringostat click-to-call.
Integration setup
To set up the integration, you need to contact Integrica technical support to activate the telephony module and obtain a unique API_KEY for your portal in the CRM.
For the integration to work on the Ringostat side (after receiving the API_KEY), you need to create Webhooks, settings in the "Integrations" — "Webhooks 2.0" section.
Example of Webhooks settings here.
Integration logic
When receiving a call from a new Client whose number is not in the CRM — a pop-up window will be displayed with the ability to see the caller's number and create a Client card.
Example of a pop-up window:
After clicking on "Add Client," a Client card window will open with the phone number automatically filled in and the ability to manually fill in the rest of the data during the conversation, such as: Full name, client category, source of attraction, social networks and more.
When receiving a call from a Client whose number is in the CRM — a pop-up window will be displayed with the ability to see the client's full name and go to their card.
Example of a pop-up window:
Example of a Client card:
