RenovateHub CRM — created exclusively for the needs of renovation, finishing, and construction businesses, the CRM provides free technical support to its customers.
It's an object management system that helps automate the process of measurements, sales, installation, and also build a customer base to increase recommendations and repeat inquiries.
Important! Integration with Ringostat is only available in the paid plan of RenovateHub CRM. It's not possible to connect the integration during the trial period of RenovateHub CRM.
The main features of the integration with Renovatehub are: creating a Call after the conversation is completed, with the ability to listen to the conversation, check the manager responsible for the call, and see the business number.
Integration setup
To set up the integration of RenovateHub with Ringostat, in the CRM you need to go to the "Admin panel" section — "Telephony" — select "Ringostat" or go to the address:
In the open window, we fill in the fields: Auth key and Project ID, and save the settings.
The data for filling in the Auth key and Project ID can be obtained in the "Integrations" — "Ringostat API" section of the Ringostat personal account:
Assigning employees in the integration
In the CRM "Admin panel" section — "Telephony" — "User numbers", it is necessary to assign all employees who are involved in the integration.
To do this, click "+ Add user" and in the open window, select the CRM employee and specify their additional number, then save the settings:
The employee's additional number can be seen in the "General Settings" — "Employees" section of the Ringostat personal account:
Setting up data transfer in Renovatehub
In order for the integration to work on the Ringostat side, you need to create Webhooks, settings in the "Integrations" — "Webhooks 2.0" section.
The template with the data for creating Webhooks.
The URL address, Basic: Login and Password for creating Webhooks can be seen and copied in the CRM section "Admin Panel" — "Telephony":
Integration logic
When a call is received from a new client whose number is not in any entity in the CRM, a call will be created in the "Communications" — "Call History" section without any links to existing entities in the CRM.
When a call is received from a client whose number is already in the CRM, the call will be linked to the entity with the client's number:
If there are multiple entities with the client's number in the CRM, the call will be assigned to the entity with the highest priority.
The priority of entities is determined as follows:
Partner (partners)
Providers (providers)
Contractor (contractors)
Customer (clients)
Lead (deals)
For the Lead (deals) entity, the communication history can be viewed in the Lead card — "Call History":
For the Customer (clients) entity, the call history can be viewed by going to the Customer card — "View in more detail" — "View phone calls":
The full list of project calls in the CRM can be viewed in "Communications" — "Call History".
This section displays the following information:
Client number;
Contact Type and Contact Name;
Business number — the number the client called on incoming calls or the project number for outgoing calls when the manager called the client;
Employee — the one who received or made the call to the client's number;
Date and time of the call;
Player with the call recording and the ability to listen to it.