When developing the integration with Creatio on the integration platform, our developers tied to specific entities and their types that already exist in the CRM by default. Therefore, if you made changes in the Directories in the CRM, the following problems may occur when connecting the integration:
When connecting the integration, the error "Not found create lead type" appears
This means that the LeadType has been deleted or its name has been changed. We are tied to LeadType="Need for our services". In this case, it is necessary to add the type "Need for our services" to the directories in the Types of needs.
When connecting the integration, the error "Not found customer contact type" appears
This means that the ContactType has been deleted or its name has been changed. We are tied to the contact type Customer.
In this case, it is necessary to add the Customer type to the directories in the Contact Types. In this case, it's important to understand: since we are tied to the Customer contact type, we will search for contacts during a call specifically among these types of contacts and create new ones there as well.
If you work with other types of contacts, we simply won't find anything.