Amploo CRM is a Ukrainian CRM created specifically for small and medium-sized business teams. It helps quickly organize the sales process, standardize managers' work, and get transparent analytics in one place.
Thanks to simple logic and an intuitive interface, teams easily transition to the system and start working more efficiently from the first days.
Main features of integration with Amploo CRM:
Automatic creation of Contact and Deal after a call;
Creation of a Call after the conversation ends with the ability to listen to the audio recording of the conversation and view additional information about the call;
Transfer of UTM tags.
Integration Setup
To set up the Amploo CRM integration with Ringostat, in the CRM you need to go to the "Marketplace" section — "Telephony" — "Ringostat" and click "Install".
In the opened window, select "+ Add Line" and fill in the fields:
Основна інформація:
Basic Information:
Name — arbitrary connection name, for example "Ringostat"
Token and Project ID — data for filling in Auth-key and Project ID can be obtained in the "Integration" — "Ringostat API" section of your Ringostat personal account.
User Numbers — you need to assign the employee's additional number in Ringostat to the employee on the CRM side.
Setting Up Data Transfer to Amploo CRM
For the integration to work on the Ringostat side, you should create Webhooks. To do this, go to the "Integration" – "Webhooks 2.0" section.
This file describes all parameters that can be transferred depending on the selected event.
Integration Logic
After a call from a new client, a Contact and a Deal will be created in Amploo CRM, which will be linked together. In the entity details, call data will be displayed with the ability to go to each call card and check information about it.
Please note!
Contacts are automatically created for the administrator in the CRM.
When a repeat call is made from/to the client's number — a new Contact will not be created if such an entity already exists in the CRM for the client's number.
Deals are created for each call from the client and are assigned to the responsible manager for the call, if one exists and manager assignment is configured in the integration settings.
Deals are automatically created with the funnel stage "New lead".
You can view all call records in the CRM in the "Call Log" section, which will display:
Call type;
Client's number;
Date and time of call start;
Contact by client's number;
Channel (Ringostat integration);
Audio recording of the conversation with the ability to listen to it.
In each call card, you can view detailed information about the call and transferred additional data, for example, UTM tags.
