The outgoing calls setting may allow you to optimize your outgoing traffic and cut off the costs for the rings.
Here are the options:
1. Setting the outgoing calls for each SIP account.
2. Configuring the outbound call traffic according to location (region).
3. Forbidding the outbound calls for required SIP accounts.
Configure the outgoing calls for the SIP-accounts
This setting may be helpful if you want to attach different phone numbers for each agent's outbound calls.
1. Go to the "Virtual PBX" => "Outbound call settings" menu and click on the "New rule" button.
2. In the first default tab, "For SIP account", select the needed one (or a few).
3. After that, select the required phone number you want these accounts to make the calls.
Don't forget to save the changes after you add all the rules!
Configure the outbound calls traffic by location
This configuration will help you set up the calls for different regions from the appropriate phone numbers.
1. Go to the "Virtual PBX" => "Outbound call settings" menu and click on the "New rule" button.
2. Select the second tab, "By location (phone number)".
3. Add the direction you want to make calls (the country and city code will be enough).
4. Select the number you want to make calls from in this direction.
Don't forget to save the changes after you add all the rules!
Set up the blocking of the outgoing calls for SIP accounts
You can block the outgoing connection for required SIP accounts using this setting.
1. Go to the "Virtual PBX" => "Outbound call settings" menu.
2. In the block "Forbid outbound calls for SIP-accounts", select one or a few SIP accounts you will block the outbound connection for.
Priorities for the rules:
Please note that the rules will work according to the priorities (from top to bottom).
1. For example, you set up a few rules for the SIP accounts with different numbers: examplerngstua_agent1 — 1914######## and examplerngstua_agent2 — 1206#######. And you added the main rule for all outbound calls to the direction +49 from another number — 4930#######. If the main rule for all outgoing calls is set as the first one (at the top of the list) and the rules for SIP-account are set after it, the outgoing traffic will work according to this priority. That means that all calls to Ukraine (direction +49), including calls from the SIP account, will be made from the number 4930#######. The calls to the other directions from these SIP accounts will be made from the numbers you attached to.
2. If you want to make all calls from selected SIP accounts from the attached numbers, move them to the top of the list. In this case, their priority will be higher than the priority for the main rule of all outgoing calls to Ukraine.
Recommendation: leave the default rule for displaying the phone number that a customer previously dialled with the highest priority (at the top of the list) as it has already been set.
