Before using the application, you must create a sip account to log in.
You can read the instructions on creating a sip account by following this link.
After you have created an employee, added a sip account for them and enabled a workplace for the account in the application, you can proceed to the next step — installing the Ringostat Smart Phone.
Instructions for Windows and macOS
Instructions for Windows and macOS
Technical requirements for using the application:
Windows
Windows version 10 and above
64-bit operating system
Minimum 4 GB of RAM
CPU load preferably not more than 60%
MacOS
Version 10.15, MacOS and above
Minimum 4 GB of RAM
CPU load preferably not more than 60%
Internet Network
Minimum internet speed - 128 kbit/s, but recommended not less than 5 Mbit/s
Low latency (ping) and connection stability
Step 1. Downloading the application
Download the application file from the link.
Step 2: Installing the application
Run the downloaded .exe (for Windows) or .dmg (for Mac OC) file, which will automatically appear in the Downloads section of your PC:
After opening the file, accept the terms of the program.
Check the item "Create a desktop shortcut" (to add a shortcut to the desktop) and "Start application when user logs in"
After that — click Next:
Complete the registration of the application: click “Install” and then “Finish”:
Step 3: Authorization in the application
Before authorization, make sure that your SIP account is no longer active anywhere (for example, in another softphone) or use a new one. You can’t register the same account in two applications/devices at the same time.
1. Click on the program shortcut on the desktop:
2. Log in.
In the "Username" field, enter the employee's SIP account, login or email from the personal account in the Ringostat system.
In the "Password" field, enter either the SIP password of the employee's account or the password from the personal account in the Ringostat system — depending on what data was entered in the upper field.
Click the "Login" button.
At the window, after successful entry of authorization data, select your SIP account and press “Continue”:
Done!
After successful registration, your status in the Ringostat Smart Phone application will be "Online":
Additionally, you have the option to log in using your Google account, as long as it was used to register for your Ringostat account.
To do so:
click on the "Sign in with Google" button in the authorization window.
Choose the account from the authorization field
Step 4: Configure the application
1. Left-click on the icon in the upper right corner of the program and go to the "Settings" page.
2. Customize the application according to your preferences:
Application settings section
а. Customize the application window.
Check or uncheck the checkbox depending on your needs:
b. Interface language:
"Messages and sounds" section
а. Ringtone settings
In this section, you can adjust the volume of the call and, if desired, upload your own ringtone in .mp3 format.
b. Message settings
Check or uncheck the checkbox depending on whether you want to receive push notifications about new messages from the messenger.
c. Devices
This section displays the devices being used for sound input and output by Ringostat Smart Phone. The designated device for communication on your computer is set as the default
If you need to switch to different devices, please use the drop-down list and choose the one you need
"Insider Settings" section
Specify the period to display user history in days and the number of displayed user sessions per period (1, 3, 7, 14, 28, 60).
Also mark checkboxes to select information that will be displayed in Ringostat insider.
"Call History Settings" section
Specify the period in days (1, 3, 7, 14, 28, 60) and the maximum amount of calls for the specified period, which will be displayed in the "Call history" section of the program:
"VOIP settings" section
Call control
By default, the "Reject incoming calls during an active conversation" checkbox is enabled. Uncheck if you want to receive a parallel incoming call during an active conversation.
2. Connection settings
The default STUN-server addresses are stun.l.google.com:19302 and stun.ringostat.com:3479. To use your custom STUN server with max priority, enter its address in the field. By default — it is not necessary to specify.
"Power Dialer Settings" section
Power Dialer — is part of an automated technology that dials a phone number immediately after a conversation ends. As soon as the operator finishes a call, Power Dialer will call the next contact from the required list.
You can familiarize yourself with the settings and functionality at this link.
Instructions for Android
Instructions for Android
IMPORTANT! The application is available ONLY on Android 11 and higher versions. You can find out your phone's version in this article.
To start working with the mobile application, you need to create an employee profile in which you must activate access to the SIP-account for the mobile version.
More details on how to create an employee profile are described here.
If you are a beta version participant, access can only be obtained through your manager or the support service.
Installation of the program
Install the program from the Play Store using the link or find it through search:
When opening the program, the system will request permissions for call recording, microphone usage, and other functions. It's important to grant all permissions.
Authorization and setup of the application
IMPORTANT! Before authorizing, make sure that your SIP-account is not active in other applications or use a new account. You cannot register the same account in two programs or on two devices.
Authorization in the application
You can authorize in three ways:
Login (email) and password for the Ringostat personal account.
If you forgot your Ringostat personal account password, you can recover it using the link, through the Forgot Password form:In the form, you need to enter the email address you used to register the account.
This email will receive a letter with a password recovery, which you can use to log in to your personal cabinet and our application for calls.
Login and password of the sip account.
These accesses are created by you or a manager when you create a profile
Via Google.
This method of authorization is suitable if you already have Google account authorization in your phone with mail that is registered in Ringostat.
In the window that appears, after successfully entering the authorization data, select the SIP-account:
Next, you need to permit push notifications.
To do this, click on the Enable Settings dialog box:
Or you can permit the orange window:
Then give out all accesses in the dialog menu:
We also recommend that you set a high priority to our application for background settings and battery usage settings in the phone itself.
To do this, go to Manage applications in the phone settings, find our application, and inside the settings find the block related to Battery saver or Background Settings and set the highest priority. This may affect battery performance, but it can ensure that Ringostat SmartPhone runs stably in the background.
Additional settings
You can customize the app to suit your needs.
To do this, click on the icon of our application in the upper left corner:
Here, you can immediately manage your status when handling calls (online/offline).
In the Settings block, you can:
change the language (Application Settings)
manage sound alerts and push notifications (Notifications and sounds)
customize what information to display in Insider and for what period (Insider settings)
customize the period and number of calls in the Call History (Call history settings)
prescribe a stun-server, in case you have problems with one-way hearing or dropped calls (VoIP Settings)
The Support section allows you to quickly go to the support chat
In the About Us section, you can read our program Terms of Use and license, and quickly leave a review.
Instructions for iOS
Instructions for iOS
IMPORTANT! The app is ONLY available on iOS 14.2 and higher versions. You can find out your phone's version in this article.
o start working with the mobile application, you need to create an employee profile in which you must activate access to the SIP-account for the mobile version.
More details on how to create an employee profile are described here.
If you are a beta version participant, access can only be obtained through your manager or the support service.
Installation of the program
Install the program from the Apple Store using the link or find it through search:
2. When opening the app, the system will request permissions to send notifications and more. It's important to grant all permissions.
Authorization and setup of the application
IMPORTANT! Before authorizing, make sure that your SIP-account is not active in other applications or use a new account. You cannot register the same account in two programs or on two devices. |
Authorization in the application
You can authorize in three ways:
Login (email) and password for the Ringostat personal account.
If you forgot your Ringostat personal account password, you can recover it using the link, through the Forgot Password form:
In the form, you need to enter the email address you used to register the account.
This email will receive a letter with a password recovery, which you can use to log in to your personal cabinet and our application for calls.
Login and password of the sip account.
These accesses are created by you or a manager when you create a profile
Via Google/Apple.
This authorization method is suitable if you already have a Google/Apple account authorization on your phone with an email registered in Ringostat.
In the window that appears after successfully entering the authorization data, select your SIP account:
Next, you need to give permission to use the microphone. To do this, click Allow in the dialog box:
We also recommend allowing our app background refresh and all types of access on the phone itself.
To do this, go to Settings, find our app and inside the settings find the block related to app permissions. This may affect battery performance but should ensure stable background operation of Ringostat SmartPhone.
Additional settings
You can customize the app to your needs.
To do this, click on the icon of our application in the upper left corner:
Here, you can immediately manage your status when handling calls (Online/Do not disturb).
In the Settings block, you can:
change the language (Application Settings)
manage sound alerts and push notifications (Notifications and sounds)
customize what information to display in Insider and for what period (Insider settings)
customize the period and number of calls in the Call History (Call history settings)
prescribe a stun-server, in case you have problems with one-way hearing or dropped calls (VoIP Settings)
The Support section allows you to quickly go to the support chat
In the About Us section, you can read our program Terms of Use and license, and quickly leave a review.