Before using the application, you must create a sip account to log in.
You can read the instructions on creating a sip account by following this link.
After you have created an employee, added a sip account for them and enabled a workplace for the account in the application, you can proceed to the next step — installing the Ringostat Smart Phone.
The application can be installed and configured for Windows (Windows 10 and later) and MacOs (Mac OS 10.14.6 (MacOS Mojave) and later) operating systems.
Step 1. Downloading the application
Download the application file from the link.
Step 2: Installing the application
Run the downloaded .exe (for Windows) or .dmg (for Mac OC) file, which will automatically appear in the Downloads section of your PC:
After opening the file, accept the terms of the program.
Check the item "Create a desktop shortcut" (to add a shortcut to the desktop) and "Start application when user logs in"
After that — click Next:
Complete the registration of the application: click “Install” and then “Finish”:
Step 3: Authorization in the application
Before authorization, make sure that your SIP account is no longer active anywhere (for example, in another softphone) or use a new one. You can’t register the same account in two applications/devices at the same time.
1. Click on the program shortcut on the desktop:
2. Log in.
In the "Username" field, enter the employee's SIP account, login or email from the personal account in the Ringostat system.
In the "Password" field, enter either the SIP password of the employee's account or the password from the personal account in the Ringostat system — depending on what data was entered in the upper field.
Click the "Login" button.
At the window, after successful entry of authorization data, select your SIP account and press “Continue”:
Done!
After successful registration, your status in the Ringostat Smart Phone application will be "Online":
Additionally, you have the option to log in using your Google account, as long as it was used to register for your Ringostat account.
To do so:
click on the "Sign in with Google" button in the authorization window.
Choose the account from the authorization field
Step 4: Configure the application
1. Left-click on the icon in the upper left corner of the program and go to the "Settings" page.
2. Customize the application according to your preferences:
Application settings section
а. Customize the application window.
Check or uncheck the checkbox depending on your needs:
b. Interface language:
"Messages and sounds" section
а. Ringtone settings
In this section, you can adjust the volume of the call and, if desired, upload your own ringtone in .mp3 format.
b. Message settings
Check or uncheck the checkbox depending on whether you want to receive push notifications about new messages from the messenger.
c. Devices
This section displays the devices being used for sound input and output by Ringostat Smart Phone. The designated device for communication on your computer is set as the default
If you need to switch to different devices, please use the drop-down list and choose the one you need
"Insider Settings" section
Specify the period to display user history in days and the number of displayed user sessions per period (1, 3, 7, 14, 28, 60).
Also mark checkboxes to select information that will be displayed in Ringostat insider.
"Call History Settings" section
Specify the period in days (1, 3, 7, 14, 28, 60) and the maximum amount of calls for the specified period, which will be displayed in the "Call history" section of the program:
"VOIP settings" section
Call control
By default, the "Reject incoming calls during an active conversation" checkbox is enabled. Uncheck if you want to receive a parallel incoming call during an active conversation.
2. Connection settings
The default STUN-server addresses are stun.l.google.com:19302 and stun.ringostat.com:3479. To use your custom STUN server with max priority, enter its address in the field. By default — it is not necessary to specify.