A voice greeting is a simple yet essential feature. Its main purpose is to increase your business's brand recognition.

How it works:

After the call connects, the customer hears a voice message, for example:

"Welcome! Thank you for calling. For quality assurance purposes, your call may be recorded."

Setup:

To add a voice greeting, go to "Settings" – "Virtual PBX" – "Call Forwarding" and select edit branch/create forwarding scheme:

Next, check the "Play greeting audio", select the default recording*, upload your own, or record one using your microphone:

*There is a pre-recorded voice greeting available by default that you can use.

We recommend uploading your own audio recording that includes your company name

Background audio is an important feature that shouldn't be overlooked.

Its purpose is to replace the monotonous dial tone with a melody customers hear while waiting to connect with a manager. The melody helps keep customers on the line during longer wait times.

Setup:

To enable background audio, go to "Settings" – "Virtual PBX" – "Call Forwarding" and select edit branch/create forwarding scheme:

Next, check the "Play background audio" box, upload your recording, and save:

*There is a pre-recorded voice greeting available by default that you can use.

If you have questions about setting up default background audio, contact us via chat, and our managers will answer them promptly.

This feature enables/disables the automatic voice category menu.

After the caller hangs up, the manager enters a voice menu where they need to specify the call category, its value, and personal code using the phone keypad.

For more details about categories and call values, please refer to this article.

To enable/disable the automatic voice category menu, go to "Settings" – "Virtual PBX" – "Call Forwarding" and select edit branch/create forwarding scheme:

Next, check the "Post-call category menu" box, select the language, and save: