The last step in setting up a scheme without additional features is to specify the working days and hours when this scheme will be active. To do this, select "Advanced Settings", enter the corresponding settings, and save:

If everything is configured as shown in the screenshot above and all time is covered, this panel will be entirely green:

If not all hours of the day are covered, or not all days of the week, this will be displayed so you can configure it correctly and cover all working and non-working hours throughout the day and week:

You can copy previously created forwarding schemes to avoid creating them again if you have multiple schemes with similar scenarios.

After clicking the button, a copy of your scheme will be created with the same settings:

Now you can freely edit the copy as needed.

We strongly recommend setting up a backup destination to monitor manager performance or handle force majeure situations.

For example, after business numbers, specify a personal mobile number.

To do this, open the created forwarding scheme and select "Add new block":

Next, select "Add destination", enter the destination for call forwarding, and specify the timeout. We recommend setting the value to 120 seconds to avoid missing calls:

As a result, the forwarding scheme with a backup destination will look like this:

After creating the forwarding scheme, you need to assign it to phone numbers. To do this, go to "Settings" - "Virtual PBX" - "Connect phone numbers", in the "Forwarding Scheme" column, select the required scheme next to the phone number and save:

It's no secret that every business owner tries to maximise business process automation, increase sales department efficiency, and reduce the time it takes for customers to reach their company.

To address these issues and improve telephony use, we recommend setting up Smart Call Forwarding to properly distribute calls among managers and connect the client to the manager responsible for the deal first.

To do this, you need to follow these steps:

1. Create a forwarding block with the "Responsible Manager according to CRM" destination:

2. Choose the call destination priority

When calling a forwarding scheme with the "Responsible Manager" destination:

For example, with this setting, we will first check who is responsible for the lead, then for the contact, and only then for the deal:

This functionality is supported only in Ringostat's "ready-made" integrations:

Pipedrive

HubSpot

Zoho Desk

ZohoCRM

Salesforce

AmoCRM

Bitrix24

RetailCRM

This completes the smart call forwarding setup!

If you encounter difficulties while setting up call forwarding schemes and additional functionality, ask us, and your issue will be resolved as soon as possible :)

Voicemail is an additional communication channel with clients during non-working hours. During working hours, it can be used as a backup forwarding scheme and to notify clients that someone will contact them soon.

We strongly recommend setting up forwarding to voicemail for both working and non-working hours.

Voicemail During Working Hours

To an existing/future forwarding scheme, you need to add a new block:

Next, select "Add destination", add "Voicemail" and select or upload an audio recording:

This is what a ready sequential forwarding scheme with backup destination and voicemail will look like:

Voicemail During Non-Working Hours

You need to set working hours for the main forwarding branch (with numbers) and add new branches for non-working hours.

To change working hours, select "Edit branch":

Next, specify working days/hours and save:

Next, add a new forwarding branch (or copy an existing branch) and specify non-working hours for weekdays and for weekends separately:

You can listen to the left message in the call log, and we also recommend setting up SMS and email notifications. You can read more about notification settings in the article: "Notification Settings".

By default, there is a ready voicemail recording that you can add.

We recommend uploading an audio recording that includes your company name.