The Callback widget allows you to increase the number of calls from your clients and grow the conversion rate.

To set it live, you should set up a few main configurations and activate the widget on your web page. Here's how you can do this.

Step 1: Configuring the working time for the widget

To set up the Callback widget on your web page, you should first configure the working time for the widget. According to this time, the Callback will be shown on your site.

Go to the "Settings" => "Project settings" => "Time settings" menu and choose the working time for your widget.

Tips: if you want to set the Callback 24/7, put a period from 00:00 to 23:59 and apply the setting for all days.

You can also set up the working time for the widget, including the break.

For example, from 8:00 to 13:00 and from 14:00 to 18:00 and Saturday and Sunday as the weekends.

Step 2: Activating the trial for the Callback widget

To enable the Callback widget, you also should connect the SIP phone number with the capacity of more than two channels.

  1. Go to the "Virtual PBX" => "Connecting phone number" menu and connect the phone number.

  2. Then go to the "Callback" => "Callback settings" menu. Check the "Activate callback widget" check-box

  3. And activate the trial for the Callback product if you haven't done it yet.

  4. Select the phone number you want to use for Callback.

Step 3: Configure the call forwarding for the widget

To get the calls via the Callback widget, you also should configure the call forwarding scheme for the widget.

There's a possibility to set up the audio message for the agents, informing them that the call was requested by Callback from your web page.

Here's how you can do this:

  1. Go to the "Virtual PBX" => "Call forwarding" and create a new scheme for the Callback.

  2. Please enter the name for it and add the new required direction — for example, the agent's phone number or SIP account (department).

  3. Set up the timeout for the direction so the call will be forwarded to it during the entered time.

    If you use only Callback without PBX — you can set up only a reserved call forwarding scheme. Otherwise, you should activate the Virtual PBX product.

  4. Once you have made all settings, save the call forwarding scheme and apply it to the phone number you will attach to the Callback.

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