Create and set up employees' profiles
Initially, you should create profiles of your employees in the Ringostat account and the CRM system.
According to these settings, the system will push all call data to the CRM system and create contacts, leads/deals, organisations, and tasks.
Afterward, you must attach your users in CRM with your employees in Ringostat.
Go to "Integration" =>" Ready-to-use integrations" =>" Agents setting." Connect the CRM users to the Ringostat employees according to their names.
Also, don't forget to choose the top manager of the integration:
The integration setup must be done under the admin user access of the Pipedrive account.
Sending additional information to Pipedrive
This integration section includes several tabs:
Default parameters
These parameters are sent to Pipedrive by default.
How also you should add those fields to your deals in Pipedrive:
go to the Deals (1) => Settings (2) =>click on all fields which start with "rs_" (3)
Parameters for leads, deals, contacts, and organisations
You can configure sending different parameters from Ringostat to Pipedrive CRM in these two tabs.
The CRM fields are custom fields that you can create in your Pipedrive account.
Go to any deal, and click on Deals -> Details -> Customise fields:
Click on Custom field:
Note that the custom field type must be a "String" type.
You can't select two identical Pipedrive fields to send two different parameters from Ringostat.
Here's an example of such a setting:
Sending deals to the selected pipelines
You can create deals in the selected pipeline of your CRM according to a specific rule.
How to do it:
1. Go to the "Sending deals to selected pipelines" block. Open it and click on the "+Add rule".
2. Select the CRM pipeline and stage to which you want to send information.
3. Select the Ringostat parameter for your rule from the dropdown list. So, the system will create deals in the chosen pipeline according to this parameter.
4. Enter the parameter value for the rule.
Done! When the rules you have set are fulfilled, deals will be made in the selected pipelines and stages.
For example, you want to send all calls from the project to the pipeline "New leads". Here's what you should configure:
Select the pipeline in the first field;
Set the rule "Project id" in the second;
Put project id in the field "Value".