You should also contact them in case of problems with the operation of a specific functionality or the service in general. The specialists respond promptly to such requests.

Do not hesitate to propose your ideas for improving existing products and talk about what you are missing. Most of these ideas and wishes are taken into account and later worked on by developers.
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The main channel of communication with the support department specialists is the chat. The button to start the chat is located directly in your personal account and looks like this:

To start a dialogue, click on it and write the essence of the question.
Wait for a response in the window of the same chat and within this open dialogue. If the question requires further time for verification, you do not need to stay in the account all this time waiting for a response. It will be available to you in the chat and later when you return to it, and it will also be duplicated to the email with which you are authorized in the account.

That is why chat is the main communication channel.
It allows identifying the user for the purpose of providing information securely. It helps to record and save the history of communication for you and the specialists.

But chat is not the only channel.
You can contact the support department in the following ways: