For all Ringostat Chat tools to function correctly, the version of Ringostat Smart Phone must be 1.1.9 or higher.
This tool allows you to conveniently communicate with customers online directly on your website, without using messengers or SMS.
Please note that to handle inquiries from Ringostat Chat, the project must have at least one SIP account connected to Ringostat Smart Phone.
Activating Ringostat Chat
To activate the integration, go to the “App Marketplace” section, find the Ringostat Chat integration, and click “Activate”
Activate the widget and save the changes
General Communication Widget Settings
By default, a simplified communication widget is used, where the website visitor can independently choose a communication channel from those connected in the project.
To activate the extended communication widget, we toggle the switch as shown below and select the priority communication channel:
Available options:
- Online chat
- Callback
- Telegram
- Messenger
- Viber
- Without priority communication channel
Please note that to select messengers as the priority communication channel, integration with them must be connected in the project:
The widget on your website can also automatically greet new visitors. Such notifications motivate visitors to interact and contribute to making purchase decisions.
To do this, we activate "Automatic greeting" and select the time after which the greeting should open after the user enters the site:
For convenience, during configuration, an example of the widget's appearance on the site is displayed on the side. This way, immediately upon making changes, you can see how the widget will look on your site, both in mobile and desktop versions.
Also, in addition to the widget, examples are available:
- client templates for starting a dialogue
- client dialogue list
- active dialogue
Customization in Ringostat Chat
1. Supported languages
In this tab you can select the language of the chat. By default, the language you choose from the drop-down list will be used.
You can select additional languages, in which case the widget will adjust to the language in which your site is opened and the language of the client's browser
2. Styling
In this tab you can customize the look of the chat itself:
Set your brand colors.
Affects the colors of the chat title, thumbnail, and text of employee messages,
Choose a background color for your chat.
Affects the color of the chat header, manager's message background, and the send message button
Choose a color for buttons and links
Affects the color of the links
Font
You can choose a font from the list, or enter the font name of your site. If it is in the database, the widget font will change to the one you entered manually.
3. Request for personal contact data of the client
In this tab you can customize the data that the manager can request from the client in chat.
Specifically:
First Name
Last Name
Phone Number
You can make the fields mandatory or optional. You can also select a standard country code for the number that the customer will be prompted to enter
Example of how the form will look like
4. Content and translations
In this tab you can generate a template of text messages that customers will see in your chat.
Specifically:
Main content - is the text that the user will see in the chat window interface. In the header, message entry field, while searching for emoticons, etc.
Personal contact data request form
Here you can name the fields in which the client will leave information about him/herself
Client message templates to initiate dialogue
In this section you can enter templates for client messages. For example, the most common questions that may arise
Here’s an example of how it looks for the client.
After all the settings and saving the changes, the widget will appear on the site.