Thanks to flexible settings and fast calling, Callback allows you to significantly increase the number of calls from the website, which directly affects sales and loyalty to the company.
Triggering the Callback form by clicking on custom buttons/links on the website
Let's consider the most common implementations – links and/or buttons.
Example HTML markup on the website
//Example link
<a href="#"> ☎ Call me </a>
//Example button <button> ☎ Call me </button>
For correct operation and triggering the form by clicking on the button/link, the website element needs to call the form on click
onclick="ringostatAPI.openCallbackForm()"
Example HTML markup on the website
//Example link <a onclick="ringostatAPI.openCallbackForm()" href="#"> ☎ Call me </a>
//Example button <button onclick="ringostatAPI.openCallbackForm()"> ☎ Call me </button>
Please note that technical support employees do not set up custom buttons/links; you need to involve developers of your website for this.
In your personal account, with the help of our technical support, you can configure the following nuances of the widget display:
Disabling Callback / auto form on a specific page
Disabling the widget on the current page and subsequent ones
Disabling the widget on the current page
Disabling the widget on the page whose URL starts with 'compare'
Disabling auto-display of the widget form on the current page and subsequent ones
Disabling auto-display of the widget form on the current page
Anti-spam for Callback
The Anti-spam functionality for Callback is created to protect against unwanted calls and spam, including:
Protection against bots;
Protection against too expensive calls;
Protection against regular spam calls from the same IP.
The functionality includes the following features:
Playing audio confirmation for the call
If a Callback is ordered to a "suspicious" number, the call first goes to the client for confirmation. They are played an audio requesting confirmation of the call by entering a digit on the tone dialer. After confirmation, the call goes to the manager.
This function helps avoid spam and cost deduction when ordering callbacks to an auto-attendant.
2. Blocking once every 15 minutes
A client from the same IP can order a callback no more than 3 times within 5 minutes.
After that, their IP address will be blocked for 15 minutes or more.
The blocking time depends on the number of call orders within 5 minutes or after them during the time set by the system for blocking.
Also, if more than three requests come from the same client_id within 5 minutes, sending a request to initialize a callback for them is blocked.
3. Expensive call
Callback calls will not be initiated to numbers where the cost per minute of conversation is too high.
That is, the system cannot initiate a callback call if it is a premium destination.
4. No session
A request to make a call with callback will not be sent if there is no active session for the client_id.
5. The number is on the blacklist or in one of the Ringostat projects.
A callback call will not be initiated if:
The number we are ordering a callback to is added to the blacklist of any project in the Ringostat system.
The number we are ordering a callback to is connected to the Ringostat system.