Zoho Desk is helpdesk software that allows you to manage customer support effectively.

It is easy to use and configure to suit any organisation's needs. Zoho Desk is a product of Zoho.

Integration Activation

You need accounts in both services — Ringostat and Zoho Desk to use the integration.

Also, your Zoho Desk account should be connected to your Zoho CRM.

Before starting the setup, you need to define the employees with a Zoho Desk account, which will participate in processing incoming calls and be included in the integration.

At the beginning of setting up the integration, creating employees in the Ringostat and the CRM is necessary. To make the profiles for your employees in Ringostat, follow the instructions in this article.

After creating the employees' profiles, you can start activating and setting up the integration.

  1. Go to your Zoho Desk account and log in with administrator rights.

  2. Next, go to the Ringostat personal account and activate the integration in the "Integration" => "Ready-to-use integrations" => "ZohoCRM".

  3. Set up the main settings for integration before activating.

    • Select the language for your integration.

    • In the "Task processing time (hours)" field, you can specify the deadline for the tasks of missed calls. So, after a missed call, Ringostat will create an open task with a period for the deadline.

      By default, the processing time is "4 hours".

  4. Then activate the integration.

    In the window, you will see such text. Click "Accept" to finish activation of the integration:

Once you activate your integration — follow the next steps of configurations. ;)

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