Create SIP account
To set up an extension and start working with it, create SIP accounts.
A SIP account (VoIP account) is a user account in a SIP phone network. It allows you to create your virtual PBX and make/take calls without geographical limits. All you need is just a computer or a smartphone, a headset, and the Internet.
Go to "General settings" => "Employees settings" and create a SIP account with the following details:
full name — employee name;
email — employee email;
access level — employee access level;
departments — if you have previously created a department, you can choose which employee to assign the department.
Then click "Add" a contact, select "SIP", and fill in the following fields.
name — a login of a sip-account for authentication;
password — a password of a sip account for authentication (you can generate a password);
Use this SIP account in the Ringostat Smart Phone extension — a checkbox for activating the SIP account for using it in the Ringostat Smart Phone extension.
If you create your password: it must be at least 14 characters long, with at least one digit, symbol (except for '<' and'>'), and both lower-case and upper-case letters.
The name of the SIP account always includes the project's name and begins with it. For example, for project testsite.com the beginning of the SIP account name will be testsitecom_. You can add anything after testsitecom_.
You can copy the password and login in with one click.
Once you save it — this option won't be available. So, better do it before you save the settings.
Configure Ringostat Smart Phone
Download the extension in the Chrome web store.
Click "Add to Chrome" and confirm adding the extension.
In the opened window, give access to the microphone for the extension if you make the calls from your PC (from the browser using the headset).
If there is no pop-up window — give the access manually.
Customize the extension according to your preferences:
Global settings
Set up the extension's language and choose the position of the label.
Incoming call audio
In this block, you can set up a custom ringtone for calls. Insert the link of the melody from the site
Receive and make calls
If you make the calls and have the conversation from the extension with the headset, choose "the built-in Ringostat Dialer". Otherwise, select "another SIP client or phone".
If you want to have the conversation from the other device, you should ask our customer support team for the API key.If you don't want to miss the calls — set up the push notifications.
Also, you can configure rejecting the inbound calls during an active conversation.
Ringostat Insider widget settings
Enter the period you want to see the client history for.
Select the number of sessions you want to see in the client history within the previously set period.
Configure the information you want to display in the client history.
"Call by click" setting
In case you want to be able to make the call by clicking on the phone number, activate the function in the settings.
Also, you can add the resources you want to disable the call by clicking on.
There have been "mail" and "inbox.google.com" resources added by default already.
Ringostat Omnichannel Messenger setting
The sound for messages is enabled by default. To turn it off, if you don't need any sound for a new message, — switch the position for the tumbler.
If the "New appeal in the queue sound" switch is enabled — the manager will receive a notification with a sound when a new dialog is added to the queue.
You can also fire logging of the calls in the extension.
When configuring all settings, you can log in with your SIP-account credentials and make/receive calls.
Go to any page and click on the ringostat label.
Enter your SIP login and SIP password in the extension
Before logging in with your SIP-account credentials, check if the SIP account is registered already. According to the project status, unregister it in the previous application/device or change the password if it's online.