As of January 24, 2021, Bitrix24 introduced a limitation for its free plans. From now on, any integrations, including integration with Ringostat, will only work on paid plans.
1. Ringostat (Telephony +/ Call Tracking) + Bitrix24(CRM)
This is a ready-made integration that enables leads, contacts, or deals to be assigned to the manager who answered the call, along with transmitting the call's traffic source. The primary setup is done on the Ringostat side.
Calls are received not within the Bitrix24 CRM itself, but via a softphone, fixed number, PBX, etc. There are no incoming call notifications inside Bitrix24. The main information is transmitted to Bitrix24 after the call.
2. Ringostat (Telephony) + Bitrix24 (Telephony module)
This option uses only the telephony module without passing the source of the call. The main configuration is done on the Bitrix24 side.
The integration involves redirecting all calls to Bitrix24 using their telephony module.
Therefore, Ringostat does not participate in call distribution. A call notification appears in Bitrix24 at the time of the call.
The calls themselves are made through Bitrix24’s telephony module. Instructions for this integration type are in this article.
receive calls directly in the Bitrix24 CRM interface;
automatically create leads and deals for incoming calls;
record conversations and store them in Bitrix24 call statistics;
set up call distribution among employees responsible for deals;
configure an auto-responder and greeting message for clients in Bitrix24.
3. Both integrations together
Ringostat will add the call source to leads, deals, and contacts that are created by the CRM system itself.
This integration uses Bitrix’s telephony module.
When a call comes in, the CRM creates a lead, and after the call ends, the CRM logs the conversation recording in the client’s card. Ringostat adds tags to the created entity and creates tasks.
It is also possible to transfer additional parameters from Ringostat into CRM fields, such as:
project ID, call type, Google Analytics ID, last viewed page, custom parameter, etc.
We recommend using this integration option if you are utilizing telephony within Bitrix24.
Before starting the configuration, you need to create a SIP account in your Ringostat personal account.
Bitrix24 Account Configuration
To connect your account in Bitrix24, please navigate to the "Telephony" → "Cloud PBX" section.
Next, please select "Connect Cloud PBX".
After that, fill in the following fields and click "Save":
Connection name — Ringostat
Server address — sip.ringostat.com
Login — your SIP account login
Password — your SIP account password
Username for authorization (optional field) — please enter your SIP login or leave this field empty. Entering other information may prevent successful registration.
Proxy server — optional field, please leave empty
Once the account is connected, you will be automatically redirected to an additional settings page where you can view the SIP account connection status.
Ringostat works with both UDP protocol (recommended for VoIP telephony) and TCP.
In some cases, Bitrix24 may not be able to receive large packets via UDP. In such situations, switching to the TCP protocol can help.
As described in Bitrix's documentation, to enable this, please add the following parameter in the "Server address" field:
;transport=tcp (written together, no spaces)
To complete the setup, you will also need to configure the routing of incoming calls to your managers.
To do this, please add the managers responsible for answering calls to the queue.
Detailed information about other call routing settings can be found in the Bitrix24 documentation at the following link.