The "Employees in Real Time" report is a convenient tool for sales department managers, providing continuous monitoring of employee work in real-time.
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Here are several practical advantages of this report:
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Instant control. Managers can easily monitor the current activities of their employees, allowing for quick responses to changes and staying informed about current events.

Quick decisions. In case of problems or non-standard situations, management can quickly make decisions, avoiding time wasted waiting for reports.

Work motivation. Knowing that managers' work is tracked in real-time encourages them to work more efficiently and responsibly.

Work improvement. By analyzing the data, one can understand where processes can be improved or tasks redistributed.
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This report helps companies become more structured, responsive, and competitive in the market.

You can find the report in the Analytics — Employees in Real Time section

​The report is only available to users with Analyst and Administrator access levels

Let's look at the report's functionality and its features.

​Main report page
The top panel shows summary real-time statistics.

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Below is a selection with the following information:

Employee – first and last name of the employee created in Ringostat;

Department – manager's department, if the employee is assigned to a department;

Status — current employee status (talking, online, do not disturb, offline);

In status — how long the employee has been in each of these statuses;

User Agent — information about the User's device. This section is interactive; if you hover over the device, a detailed breakdown of statuses for each device will appear.

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In the same menu for each selection, except for User Agent and In status, you can apply a quick filter if you need to see data for specific employees/departments/statuses filters.
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There is also a separate menu with a filter by departments:

Employee details
To see detailed statistics of a manager and their activity, simply hover over the desired manager and click on the View Profile icon

A menu will open on the right, displaying:

Full name of the employee, department (if any), and all accounts/numbers linked to the employee (can be linked in the employee's profile)

Summary statistics.

You can select statistics for Today, Last 3 days, Last 7 days.

This period is used for statistics in all subsequent blocks.

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Depending on the selected period, you can analyze:

how many calls in total the manager handled and what type of calls they were (incoming or outgoing), how many calls were missed;

duration of all calls, average talk time, average response time;

duration of time spent in statuses:

You can see the employee's workload for the period you selected earlier by clicking the View Details button.

The graphical representation shows detailed information about calls, including missed ones, allowing you to visually analyze your employee's activity and efficiency.

Missed calls include only those calls where the ring time lasted more than 5 seconds.

In this same block, you can go directly to the Call Log to view/listen to the employee's conversations for the period you selected earlier:

This block presents detailed data on the manager's status for your selected period in diagram form. If you hover over the diagram for a specific day, you can also see the employee's time in each status in text format:

More detailed information can be viewed in the time slice.

Click the View Details button to see a breakdown by statuses.

The time slice on the graph is also interactive, and when you hover over a certain segment, you'll see during which time period the manager was in a particular status.

​Report nuances.
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The Do Not Disturb status only works in our desktop application Ringostat Smartphone.

If you have several sip accounts authorized in different User Agents (softphones), then the current status of managers is formed based on the data of all employee's sip accounts in the project.

The priority is as follows: first sip accounts in Talking status, then Online, then Do Not Disturb, and only then Offline.

For example, an employee has 2 sip accounts simultaneously authorized in different softphones, with different statuses.

2.1 The employee was online from 8 to 18 in Microsip (i.e., all day)

2.2 And also in parallel with this account, the employee was authorized in our Ringostat Smartphone application, in which they switched statuses:

In the general status graph, we will show that the manager was online from 8 to 18, ignoring other statuses, as the priority mentioned above was applied.

At the same time, if the employee was in a conversation in Microsip from 9 to 9:15, and offline or in do not disturb status in our application, we will still show in the graph that from 9 to 9:15 the manager was in a conversation, as the talking status is the highest priority.